Pittsburgh Co-Managed IT
Co-Managed IT:
The Bench Behind Your IT Team
Your internal IT person stays, and Iron Gate works behind them: senior escalation, security tooling, project depth, and coverage when they are out. Our service is designed for organizations of 10 to 200 users across Western Pennsylvania, and every co-managed engagement is drawn around your team's actual skill set, in writing.
Schedule a ConversationWhat We Typically Carry
Typically, because the real answer depends on your team. These are the pieces most internal IT people are glad to hand off.
Senior Escalation
When a problem is bigger than one person should face alone, it goes to a senior engineer who stays accountable for it through resolution. No call center in between.
The Security Stack
Managed endpoint detection and response, email security, and backup with tested restores, run on platforms priced across many clients instead of one license bill.
Patching & Monitoring
Operating systems and applications kept current on a schedule, with automated monitoring running around the clock and engineer response per your agreement.
Project Depth
Migrations, security hardening, infrastructure upgrades. That work goes sideways when the people running it have not done it before. Ours have, many times.
Coverage When They Are Out
Vacations, sick days, and departures stop being single points of failure. Your IT person gets real time off, and your team still gets help.
Documentation Discipline
We document every environment we manage. Institutional knowledge stops living in one person's head, which protects them and you.
Built Around Your Team, Not a Template
No two co-managed engagements at Iron Gate look the same, because no two internal teams bring the same skills. A strong network person may keep the infrastructure and hand us the help desk. A great generalist may keep day-to-day user support and hand us security and projects. The split depends on what your team is strong at, what they want to own, and where the business needs depth. We draw those lines together, put them in writing, and revisit them as your team changes.
Your IT employee should read this page too. Done right, co-managed makes their job better: senior backup on the hard problems, tooling they could not justify alone, documentation that protects them, and real vacations. The good ones feel the difference immediately.
How It Is Priced
Co-managed clients pay a lower per-user rate, because your internal team carries part of the load. The responsibility split, the scope, and the price are spelled out in writing before you sign, and project work is scoped and priced separately. For how we price fully managed relationships, see our pricing approach.
When Co-Managed Is Not the Right Model
If you have no internal IT staff, you want fully managed services, where we carry the whole environment. If your internal team genuinely covers everything, including modern security, and covers it well, keep doing what works; we will tell you so. And if what you actually want is to replace your IT person, that is a fully managed conversation, and we will not dress it up as this one. Co-managed works when a capable internal resource owns defined parts of the environment and wants a serious bench behind them.
Talk With a Co-Managed IT Partner in Pittsburgh
Iron Gate is on McKnight Road in the North Hills of Pittsburgh. We support organizations across the Greater Pittsburgh Area, including Wexford, Cranberry Township, Sewickley, Moon Township, Robinson Township, Mt. Lebanon, Monroeville, and Penn Hills, and across Western Pennsylvania.
Fair Questions
Is this a step toward replacing our IT person?
Who does our staff call when something breaks?
How is co-managed priced?
What happens if our IT person leaves?
Start With the Owner
Thirty minutes with Carl Kunzmann, the founder, about what your team owns today and where they need a bench. You will leave with a clear recommendation, whether or not we work together.
Schedule a ConversationPrefer the phone? Call (412) 265-6311 · More about how Iron Gate works